Sieć serwerów Cs-Forever

[ratnakhatun123@]

loses its reason for being . In fact, for a telephone conversation to be satisfactory, it is necessary that the two people trying to communicate have the ability to speak and understand each other. But it is not always possible to achieve optimal conditions for the transmission of the message, because noise is a factor that can occur at any time and make conversation difficult. Call Center companies must keep this in mind, because the success of their campaigns depends on their agents being able to adequately transmit their messages and on their clients interpreting them correctly . For this reason, at we want to emphasize today the importance of good acoustics for the success of companies that carry out telemarketing . WHAT IS COMMUNICATION NOISE AND WHY SHOULD WE TRY TO AVOID IT? When we try to talk to another person, the environment we are in influences our communication. We do not hear our interlocutor the same when we are inside a sports stadium full of people as when we are inside a room where we can barely hear anything.

The difference between one situation and another is in the noise, because this constitutes any interference that affects and makes the exchange of messages difficult . There are many different types of noise : the physical (that of the stadium already mentioned), the psychological (due to a distraction or oversight), the technical (due to failures in technology, such as telephone interference), the one caused by physiological problems (due to injuries auditory) and even the semantic (if the two people do not share the meaning of the message equally). So, logically, Country Email List companies that do telemarketing must worry about reducing all these types of noise to ensure that communications with their customers are appropriate and effective. And one of the aspects that they must take special care of is the acoustics of their facilities , because their agents need an ideal environment to be understood correctly and, at the same time, listen to their clients without problems. PROVIDE ACOUSTIC COMFORT TO ACHIEVE GOOD RESULTS In a typical office, the existence of excessive noise can affect employee performance and concentration . Not only may they have problems communicating with each other, they may also take longer to complete their tasks, make mistakes in understanding, become exhausted more easily and even become stressed .

[b][/b

In fact, a work published in 2020 by a researcher at the University of Chicago concluded that an increase of 10 decibels in environmental noise can reduce our productivity by up to 5%. And this issue becomes transcendental in Call Centers , where background noise is practically inevitable. The fact that several agents (probably dozens) share the same space and are constantly talking to clients and prospects raises the decibels in the environment and can end up having negative consequences for the company, both financially and professionally. Recently, a study carried out by the company IRIS Clarity in US Contact Centers revealed that 85% of respondents consider that environmental noise causes agents and customers to repeat themselves unnecessarily, which translates into loss of business. money for the company. While 69% point out that noise also has a negative effect on the mental health of workers , something to take into account in a sector where staff turnover is quite common. Additionally, the inability to converse clearly is also associated with longer service averages , so customer satisfaction scores tend to be lower if noise is present in communications.

[Reklama]